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Last updated: [01/01/2026]

Welcome to Kovo. This page contains our policies and terms explaining how our purchasing, shipping, exchanges, returns, refunds, and data practices work.

Customer Support:

• Email: jeffrin1823@gmail.com

• Hours: Monday to Friday — 9:00 AM to 6:00 PM

• Average response time: within 24 business hours

Table of Contents

1. Shipping & Delivery

2. Exchanges, Returns & Refunds

3. Privacy Policy

4. Terms & Conditions

5. Cookies & Technologies

6. Contact & Support

1) Shipping & Delivery

1.1 Order Processing

After payment is confirmed, your order will be processed, prepared, and packaged within 1 business day.

1.2 Delivery Time

Delivery times may vary depending on:

• Shipping address/region

• Product availability

• Shipping carrier and logistics

The estimated delivery time will be displayed at checkout, before the purchase is completed.

Average estimated delivery time (optional): 7 business days.

1.3 Shipping Costs

Shipping costs are automatically calculated at checkout according to the shipping address and applicable rates. In the event of a promotion (such as free shipping), the applicable conditions will be clearly stated on the website.

1.4 Tracking

When available, the tracking number will be sent via EMAIL/WHATSAPP after the order has been shipped.

1.5 Delivery Attempts and Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information. If an order is returned due to an incomplete or incorrect address or because no one was available to receive the package, reshipping may require an additional shipping fee or may result in a partial refund, depending on the circumstances and associated shipping costs.

1.6 Delays and Events Beyond Our Control

Delays may occur due to external factors, such as periods of high demand, logistics issues, weather conditions, strikes, or local restrictions. If a delay occurs, our support team will assist you through the available support channels.

2) Exchanges, Returns & Refunds

2.1 How to Submit a Request

To request an exchange, return, or refund, please contact us at:

• Email: jeffrin1823@gmail.com

Please provide:

• Order number

• Buyer's full name

• Reason for the request

• Photos/videos, when applicable in cases involving defects or damage

2.2 Request Period

The deadline to request an exchange or return is 7 calendar days after the product is delivered.

Important: This period should be adjusted according to your actual operations and the laws applicable to your products and sales location.

2.3 Product Conditions for Returns or Exchanges

For a return or exchange request to be eligible, the product must be:

• [Unused / with original packaging / with all accessories, etc.]

• [With tags/seals intact, if applicable]

We reserve the right to reject a request if misuse, improper use, or missing items/accessories included with the product is identified.

2.4 Defective or Damaged Products

If a product arrives defective or damaged, we will review the case and provide instructions for an exchange or refund based on the circumstances and supporting evidence, such as photos or videos.

2.5 Refunds

If approved, refunds will be issued through:

• [Original payment method / credit card refund / store credit]

Estimated processing time after approval: 1 business day. The actual time may vary depending on the payment method and financial institution.

2.6 Return Shipping Costs

The following rules apply:

• In cases of defects or damage: [The store covers return shipping / instructions will be provided]

• In cases of buyer's remorse or voluntary cancellation: [The customer is responsible for return shipping / store policy applies]

2.7 Non-Eligible Items, If Applicable

Certain products may not be eligible for exchanges or returns due to hygiene, personal-use, or consumption considerations, where applicable.

Examples: [e.g., intimate products, opened cosmetics, personalized items].

If you sell these types of products, please list them clearly here.

3) Privacy Policy

Kovo respects your privacy and is committed to protecting your personal information. We use personal information only as necessary to process orders, provide customer support, and improve your experience.

3.1 Information We Collect

We may collect:

• Name, email address, and phone number

• Shipping and billing address

• Payment information, processed by payment providers; we do not store sensitive payment information beyond what is necessary

• Order history

• Browsing information, such as IP address, device information, and pages visited, when applicable

3.2 How We Use Your Information

We may use your information to:

• Process purchases, payments, and deliveries

• Provide customer service and support

• Prevent fraud and maintain security

• Improve your experience on our website

• Send marketing communications, when authorized and applicable

3.3 Sharing Information with Third Parties

When necessary, your information may be shared with essential service providers and business partners, such as:

• Payment processors

• Shipping and logistics providers

• Email and CRM services

• Advertising and analytics platforms, when applicable

Such information is shared only for purposes necessary to provide our services and/or improve your experience, in accordance with applicable laws.

3.4 Your Privacy Rights

You may request:

• Access to your personal information

• Correction or updating of your information

• Deletion of your information, where applicable

• Information about how your data is used and shared

To submit a request, contact us at: jeffrin1823@gmail.com

3.5 Security

We implement reasonable security measures to protect your personal information. However, no system is completely immune to security risks. In the event of a relevant data incident, we will follow appropriate procedures for notification and mitigation, as required by applicable law.

4) Terms & Conditions

By purchasing from Kovo, you agree to these Terms and Conditions.

4.1 Product Information

We strive to provide product descriptions and images as accurately as possible. However, there may be variations in:

• Color and appearance due to screen settings and lighting

• Product batches or models

• Minor specifications provided by suppliers

4.2 Prices and Promotions

Prices and promotions may be changed without prior notice. Changes will not affect orders that have already been completed and confirmed.

4.3 Customer

Responsibilities

Customers are responsible for:

• Providing accurate information during checkout

• Monitoring order-related communications

• Ensuring that someone is available to receive the package at the provided address

4.4 Misuse and Fraud

We reserve the right to cancel orders suspected of fraud or inconsistencies in payment or customer information, following an appropriate review.

5) Cookies & Technologies

We may use cookies and similar technologies to:

• Maintain website functionality

• Remember preferences

• Measure website performance and improve the user experience

• Personalize advertisements, when applicable

You can manage cookies through your browser settings.

6) Contact & Support

Official Support Channel:

• Email: jeffrin1823@gmail.com

• Hours: Monday to Friday — 9:00 AM to 6:00 PM